HP Expands Customer Care Program in China on Consumer Complaints

Dow Jones reported Monday that Hewlett-Packard (NYSE:HPQ) issued an apology and extended the warranty for certain laptops after China launched an investigation into consumer complaints of faulty products.

HP said it was "working closely" with the country's product quality administration to ensure customer concerns over faulty laptops were addressed.

"HP apologizes to our customers and regrets any inconvenience incurred," Isaiah Cheung, vice president and general manager of the Personal Systems Group for HP China and Hong Kong, said in a statement.

Cheung continued, "HP is implementing an expanded customer care program in China...for customers with certain HP Pavilion and Compaq Presario notebook PCs."